ICT Support and Test Engineers (ANZSCO 2632) are professionals who develop procedures and strategies to support, create, maintain, and manage technical quality assurance processes and guidelines and systems infrastructure. They investigate, analyze, and resolve system problems and performance issues, as well as test the behavior, functionality, and integrity of systems.

Indicative Skill Level:

In Australia and New Zealand, most occupations in this unit group have a level of skill commensurate with a bachelor's degree or higher qualification. In some instances, at least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. Additionally, relevant experience and/or on-the-job training may be required in addition to the formal qualification in certain cases (ANZSCO Skill Level 1).

Tasks Include:

• Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data, and documentation
• Identifying variations and potential high-risk areas in securing adherence to standards and procedures
• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
• Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures, and quality control issues and activities
• Assisting in troubleshooting, diagnosing, testing, and resolving system problems and issues
• Developing, conducting, and providing technical guidance and training in application software and operational procedures
• Analyzing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade, and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems, and security systems
• Testing, identifying, and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines, and quality standards to ensure systems perform to specification
• Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
• Creating and reviewing technical documentation such as procedural, instructional, and operational guides and manuals, technical reports and specifications, and maintenance inventory systems

Occupations:

• 263211 ICT Quality Assurance Engineer
• 263212 ICT Support Engineer
• 263213 ICT Systems Test Engineer
• 263299 ICT Support and Test Engineers nec

263211 ICT Quality Assurance Engineer

Alternative Titles:

• Quality Analyst (ICT)
• Quality Manager (ICT)
• Quality Specialist (ICT)

ICT Quality Assurance Engineers create, maintain, and manage technical quality assurance processes and procedures to assess efficiency, validity, value, and functional performance of computer systems and environments. They also audit systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. Some ICT Quality Assurance Engineers may supervise the work of ICT quality assurance teams.

Skill Level: 1

Specializations:

• Computer Systems Auditor
• Systems Auditor (ICT)

263212 ICT Support Engineer

Alternative Titles:

• Support Analyst
• Support Architect

ICT Support Engineers develop support procedures and strategies for systems, networks, operating systems, and applications development. They solve problems and provide technical expertise and direction in support of system infrastructure and process improvements. ICT Support Engineers diagnose and resolve complex system problems.

Skill Level: 1

263213 ICT Systems Test Engineer

Alternative Titles:

• Systems Tester
• Test Analyst (ICT)

ICT Systems Test Engineers specify, develop, and write test plans and test scripts. They produce test cases, carry out regression testing, and use automated test software applications to test the behavior, functionality, and integrity of systems. ICT Systems Test Engineers also document the results of tests in defect reports and related documentation.

Skill Level: 1

263299 ICT Support and Test Engineers nec

This occupation group covers ICT Support and Test Engineers not elsewhere classified. No occupations have currently been identified for this residual category.

Skill Level: 1