Retail Supervisors play a vital role in supervising and coordinating the activities of retail sales workers. They ensure that customers receive prompt service and quality goods and services, responding to inquiries and complaints. Retail Supervisors are responsible for planning and preparing work schedules, assigning staff to specific duties, and managing the overall operations of a retail establishment.

Indicative Skill Level:

Most occupations in the Retail Supervisors unit group require a level of skill commensurate with the qualifications and experience outlined below:

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

Relevant experience of at least one year may substitute for the formal qualifications listed above. In some instances, additional on-the-job training and experience may be required in addition to the formal qualification.

Tasks Include:

• Ensuring that customers receive prompt service and quality goods and services
• Responding to customers' inquiries and complaints about goods and services
• Planning and preparing work schedules and assigning staff to specific duties
• Interviewing, hiring, training, evaluating, dismissing, and promoting staff, and resolving staff grievances
• Instructing staff on how to handle difficult and complicated sales procedures
• Examining returned goods and deciding on appropriate action
• Taking inventory of goods for sale and ordering new stock
• Ensuring that goods and services are correctly priced and displayed
• Enforcing safety and security procedures

Occupation: 621511 Retail Supervisor

Retail Supervisor, also known as Checkout Supervisor or Sales Department Supervisor, is responsible for supervising and coordinating the activities of retail sales workers. They play a crucial role in maintaining efficient operations and ensuring customer satisfaction. Retail Supervisors possess a skill level of 4, as per the ANZSCO classification.

Overall, Retail Supervisors are essential in the retail industry as they oversee the day-to-day operations, manage staff, and ensure a positive shopping experience for customers. Their expertise in customer service, inventory management, and staff supervision contributes to the success of retail establishments.