Debt Collectors are professionals who specialize in collecting consumer, commercial, insurance, and other types of debt on behalf of clients. They are responsible for making arrangements to settle overdue accounts, formalizing payment agreements, and following up until the accounts are fully paid.

Indicative Skill Level:

Most occupations within the Debt Collectors unit group require a certain level of skill, which is reflected in the qualifications and experience outlined below.

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

Relevant experience of at least one year may be considered as a substitute for the formal qualifications mentioned above. In some cases, additional relevant experience and/or on-the-job training may be required alongside the formal qualification. Registration or licensing may also be necessary.

Tasks Include:

• Liaising with clients, credit staff, accounts receivable departments, process servers, private investigators, barristers, and solicitors to find solutions to payment problems
• Identifying, locating, and notifying debtors of overdue accounts through written communication, telephone calls, and in-person interactions, and arranging for payments to be made
• Tracing the addresses of debtors who have moved
• Arranging new repayment plans for debtors facing difficulties in making existing repayments
• Referring debtors' disputes to creditors
• Issuing instructions for legal action and enforcement to recover money
• Arranging for money and goods collected to be transferred to creditors' possession and preparing statements of account
• Recording the amounts collected and noting any further action required
• Complying with debt collection guidelines and relevant legislation

Occupation: 599311 Debt Collector

Alternative Titles:

• Debt Recovery Officer
• Mercantile Agent

A Debt Collector, also known as a Debt Recovery Officer or Mercantile Agent, is responsible for collecting consumer, commercial, insurance, and other forms of debt on behalf of clients. Their main tasks include making arrangements to settle overdue accounts, formalizing payment agreements, and following up until the accounts are fully paid. Registration or licensing may be required for this occupation.

Skill Level: 4

Specializations:

• Collection Agent
• Collection Officer
• Repossession Agent