Receptionists play a crucial role in receiving and welcoming visitors, patients, guests, and clients, while also responding to inquiries and requests. This occupation falls under the minor group of Medical Secretaries, specifically in Unit Group 5421 Receptionists, and more specifically in Occupation 542114 Medical Receptionist.

Indicative Skill Level:

Most occupations within this minor group require a level of skill that aligns with the qualifications and experience outlined below:

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

In some cases, at least one year of relevant experience can substitute for the formal qualifications mentioned above. Additionally, certain instances may require relevant experience and/or on-the-job training in addition to the formal qualification.

Tasks Include:

• Greeting and welcoming visitors, and directing them to the appropriate person
• Arranging and recording details of appointments
• Answering inquiries and providing information on the goods, services, and activities of the organization
• Answering, connecting, and transferring telephone calls
• Receiving and resolving complaints from clients and the public
• Receiving and distributing correspondence, facsimile messages, and deliveries
• Maintaining the reception area
• Advising on and arranging reservations and accommodation
• May perform other clerical tasks such as word processing, data entry, filing, mail despatch, and photocopying

Subcategories:

Within the broader category of Receptionists, there is a specific subcategory known as 5421 Receptionists.