ICT Support Technicians (ANZSCO 3131) play a crucial role in providing support for the deployment and maintenance of computer infrastructure and web technology, as well as diagnosing and resolving technical problems. They are responsible for ensuring the smooth operation of computer systems and peripherals, offering assistance to users, and implementing effective solutions to software and hardware issues.

Indicative Skill Level:

Most occupations within the ICT Support Technicians unit group require a level of skill that aligns with the qualifications and experience outlined below:

In Australia:

• AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

Relevant experience of at least three years and/or vendor certification may be considered as a substitute for the formal qualifications mentioned above. In certain cases, additional relevant experience may be required alongside the formal qualification.

Tasks Include:

• Determining software and hardware requirements to provide solutions to problems
• Responding to inquiries about software and hardware problems
• Adapting existing programs to meet users' requirements
• Installing and downloading appropriate software
• Ensuring efficient use of applications and equipment
• Implementing computer networks
• Designing and maintaining websites
• Repairing and replacing peripheral equipment such as terminals, printers, and modems
• May work in a call centre

Occupations:

• 313111 Hardware Technician
• 313112 ICT Customer Support Officer
• 313113 Web Administrator
• 313199 ICT Support Technicians nec

313111 Hardware Technician

A Hardware Technician provides support and maintenance for computer systems and peripherals. Their responsibilities include installing, configuring, testing, troubleshooting, and repairing hardware.

Skill Level: 2

313112 ICT Customer Support Officer

Alternative Titles:

• ICT Help Desk Officer
• ICT Help Desk Technician
• Systems Support Officer

An ICT Customer Support Officer offers support, education, and guidance in the deployment and maintenance of computer infrastructure, as well as diagnosing and resolving technical problems. They may work in a call centre.

Skill Level: 2

Specialisations:

• Network Support Technician
• Operator Command Support Systems (Army)

313113 Web Administrator

Alternative Title:

• Web Master

A Web Administrator designs, builds, and maintains websites, while also providing web technology solutions and services.

Skill Level: 2

313199 ICT Support Technicians nec

This occupation group encompasses ICT Support Technicians that are not classified elsewhere. Their responsibilities may include roles such as Applications Packager and Computer Systems Technician.

Skill Level: 2