Information Officers play a crucial role in responding to personal, written, and telephone inquiries and complaints regarding an organization's goods and services. They are responsible for providing accurate information and referring individuals to other relevant sources.

Indicative Skill Level:

Most positions within the Information Officers occupation require a level of skill that aligns with the following qualifications and experience:

In Australia:

• AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand:

• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

In some cases, one year of relevant experience may be considered as a substitute for the formal qualifications mentioned above. Additionally, certain positions may require a combination of relevant experience, on-the-job training, and formal qualifications.

Tasks Include:

• Answering inquiries about goods and services, including providing information on availability, location, price, and other related matters.
• Responding to inquiries about problems and offering advice, information, and assistance.
• Recording information pertaining to inquiries and complaints.
• Referring complex inquiries to team leaders or expert advisers.
• Issuing relevant forms, information kits, and brochures to interested parties.
• Accessing and operating computer network systems and communication systems, such as public address and paging systems.
• Referring inquiries to other appropriate sources when necessary.

Occupation:

• 541211 Information Officer

The role of an Information Officer (541211) involves responding to personal, written, and telephone inquiries and complaints about an organization's goods and services. They provide accurate information and guide individuals to relevant sources for further assistance.

Skill Level: 4