ICT and Telecommunications Technicians (ANZSCO 313) play a vital role in providing support for the development and maintenance of computer infrastructure, web technology, and telecommunications networks. They are responsible for diagnosing and resolving technical problems to ensure the smooth functioning of these systems.

Indicative Skill Level

Most occupations within the ICT and Telecommunications Technicians category require a level of skill that aligns with the qualifications and experience mentioned below.

In Australia:

• AQF Associate Degree, Advanced Diploma, or Diploma (ANZSCO Skill Level 2)

In New Zealand:

• NZQF Diploma (ANZSCO Skill Level 2)

In some cases, at least three years of relevant experience and/or vendor certification may be considered as substitutes for the formal qualifications mentioned above. Additionally, on-the-job training and relevant experience may be required alongside the formal qualification.

Tasks Include:

• Determining software and hardware requirements to provide solutions for problems
• Responding to inquiries regarding software and hardware issues
• Repairing and replacing peripheral equipment such as terminals, printers, and modems
• Installing and downloading appropriate software and adapting existing programs to meet user requirements
• Implementing computer networks and ensuring efficient use of applications and equipment
• Designing and maintaining websites
• Installing and maintaining microwave, telemetry, multiplexing, satellite, and other radio and electromagnetic wave communication systems
• Configuring and integrating network and telecommunications technology with computer software, hardware, peripherals, and operating systems
• Planning the development of customer access telecommunications network infrastructure

Subcategories

The ICT and Telecommunications Technicians category includes the following subcategories:

• 3131 ICT Support Technicians
• 3132 Telecommunications Technical Specialists